Terms And Conditions

Bookings can be made by phone, email, WhatsApp, or through our website contact form.

A booking is only confirmed once you receive confirmation from us, whether by phone, email, or text message.

All prices are fixed and agreed at the time of booking, based on the pickup location, destination, and vehicle type requested.

Fixed prices are not affected by traffic conditions or route changes on the day of travel.

Additional charges may apply for extra stops, waiting time beyond the complimentary allowance, or changes to the original booking, and will be communicated to you before being applied.

Payment can be made by cash on pickup, or bank transfer. Payments should be made upfront (unless agreed by us in some uncertain conditions).

You may cancel or amend your booking by contacting us directly by phone or email.

Cancellations made more than 24 hours before the scheduled pickup time will not incur a charge.

Cancellations made within 24 hours of the scheduled pickup may be subject to a cancellation fee.

We reserve the right to cancel a booking in cases of unsafe road conditions, vehicle unavailability due to unforeseen circumstances, or other events outside our reasonable control. In such cases, we will notify you as soon as possible and offer a full refund or rebooking.

For airport pickups, we track your flight and adjust your pickup time accordingly at no extra charge for reasonable delays.

A complimentary waiting period is included with every airport transfer. Waiting time beyond one hour may incur an additional charge, which will be communicated to you. Usually it is £5 for every 15 minutes of waiting.

If you cannot be located at the agreed pickup point within a reasonable time and cannot be reached by phone, the booking may be treated as a no-show and charged accordingly.

Please inform us at the time of booking of the number of passengers and amount of luggage, so we can allocate an appropriately sized vehicle.

We are not liable for items left in the vehicle after a journey has ended, though we will make reasonable efforts to return any items found.

The maximum number of passengers per vehicle is limited to the manufacturer’s stated seating capacity, in line with UK road safety regulations.

All Dynamic Chauffeurs drivers are licensed and insured in accordance with Transport for London (TFL) regulations.

Our vehicles are maintained to a high standard of cleanliness, safety, and comfort.

We expect passengers to treat drivers and vehicles with respect. We reserve the right to end a journey early, without refund, in cases of abusive behaviour, damage to the vehicle, or actions that put the driver or other passengers at risk.

We take reasonable care to ensure punctual and safe transport but are not liable for delays caused by circumstances beyond our reasonable control, including traffic, weather, road closures, or flight delays.

We are not liable for any indirect or consequential loss, including missed flights, meetings, or events, except where required by UK law.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under UK law.

Any personal information you provide when booking, including contact details, pickup and drop-off locations, and payment information, is used solely to fulfil your booking and provide our service.

We do not share your personal information with third parties except where necessary to deliver the service or as required by law.

For more details on how we handle your data, please see our Privacy Policy.

We may update these terms and conditions from time to time. The most current version will always be available on this page. Continued use of our services after changes are published constitutes acceptance of the updated terms.